Shipping Policy | Pick Sticks

Domestic Shipping

Processing

All orders have a processing time of 24-72 business hours. Domestic orders are shipped via USPS. All transit times are on business days (Monday-Friday).

USPS order confirmations received between Saturday-Sunday will not leave our warehouse until the following business day. Pick up day is counted as Day 0. Most domestic orders are received within 5-10 business days.

Please Note: We do not process orders on all major holidays! Your order will continue processing the following business day. All shipping time frames are counted as business days.

USPS (UNITED STATES POSTAL SERVICE)

USPS orders are processed Monday-Saturday. All shipping methods are in business days (Monday-Friday).

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of PickSticks and must be resolved by contacting USPS (see contact information below).

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation Monday – Friday 8 AM – 8:30 PM ET

Saturday 8 AM – 6 PM ET

Order Tracking:

While we strive to offer the most expedient and reliable service, PickSticks.com cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of PickSticks, and any issues arising from packages not received must be resolved by the customer with the postal carrier in use. PickSticks strives for the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. PickSticks is not responsible for any and all costs associated with incorrect address submissions entered by the user.

Delivery to Shipping Forwarder:

PickSticks strives to ensure that all orders go out in perfect condition to offer the best customer experience. For customers who ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items, and/or other issues after initial delivery. Once the order has arrived safely at the shipping address provided on your order, PickSticks is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc.

Order Discrepancies:

If your item is damaged, missing, or incorrect, you must email us within 48 hours of the delivery of the packages. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Canceling and Altering Orders:

Due to the volume of orders PickSticks receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processed, we cannot alter, change, or cancel any order.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fee, those charges would be deducted from your refund for the returned items.

Please Note: Sales tax is charged to all orders shipped to addresses within Missouri.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

Refunds, Returns, and Exchanges:

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at sales@picksticks.com - 800.370.0317 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@picksticks.com - 800.370.0317.

For more details returns, visit our Refund and Return Policy page.